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Pakpoom
Pakpoom
August 5, 2021
Question

Export csv ticket in the specific period

  • August 5, 2021
  • 1 reply
  • 23 views
 

In the Reports, I need to export my csv ticket with only for the specific created date range e.g. June 1, 2021 to July 31, 2021. Now, it export since the first ticket to the current ticket. When I export using Full JSON export, it seem the condition for date export, From and To, is not using "Created at" so the export json result is not what I expect. Please advice the solution.

Thank you.

    1 reply

    Cheeny
    CheenyEmployee
    Employee
    August 8, 2021

    Hi Pakpoom,

    Here are the other options that you can use in exporting tickets.

    For accounts on any plan, you can use the API. To export tickets in bulk, use the incremental ticket events API end-point with "comment_events" in side-load.

    Use our Explore reporting tool to create your own report and then export the results. For more information, see the article: Creating queries.

     

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