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David56
David56
September 13, 2021
Question

how can I create an application that runs periodicall

  • September 13, 2021
  • 5 replies
  • 31 views

Hello, Zendesk developer team.
I have a question, how can I create an application that runs periodically without entering the ticket.?
Is there a tutorial?

 

    5 replies

    Zach22
    Zach22Employee
    Employee
    September 14, 2021

    Hi David,

    Depending on your use case you may be able to achieve what you're intending to do by using the Background location in Support. We don't have any specific tutorials on this but below is a quick example of some code you can use to perform an action in a background app periodically.

    <!DOCTYPE html>
    <html>
    <head>
    </head>
    <body>
      <script src="https://static.zdassets.com/zendesk_app_framework_sdk/2.0/zaf_sdk.min.js"></script>
      <script>
        const client = ZAFClient.init();

        const periodicFunction = () => {
          console.log('This is an action')
        };

        client.on('app.registered', () => {
          setInterval(periodicFunction, 10000);
        });
      </script>
    </body>
    </html>
    You'll just need to remember to set the location to Background in the manifest.json file
     
    Hope this helps!
    David56
    David56Author
    September 17, 2021

    excellent it worked very well for me. You can give me the tutorial to create an app that is not in the tickets but in the top bar 

    Zach22
    Zach22Employee
    Employee
    September 20, 2021

    Hey David,

    We don't have any specific tutorials for developing an app for the top bar location, however it is very similar to the process you have followed for a sidebar app. You will just need to update your manifest file to refer to the top_bar location and check the objects and events available in this location in our documentation. 

    David56
    David56Author
    September 28, 2021

    Thank you, you are helping me a lot. Finally, I would like to activate this listener when the page loads inside top_bar:
    <script>
    constant client = ZAFClient.init ();

    periodic function const = () => {
    console.log ('This is an action')
    };

    client.on ('app.registered', () => {
    setInterval (periodicFunction, 10000);
    });
    </script>

    Is there an event within the top bar that runs every time zendesk support loads ?.

    Eric27
    Eric27
    October 1, 2021

    Hey David,

    You can just use a standard 'onload' to accomplish this. This MDN documentation may be useful to you.

    Have a wonderful day!

    Eric Nelson | Manager - Developer Advocacy

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