Hi All I want to launch a global oauth app in Zendesk marketplace, but now I'm stuck because I don't know how to proceed with the application. Here is my current application progress:1. Does the app use a global Oauth client? Yes2. Please provide the "client_id" for the global oauth client. I’m not sure how to get the "client_id" in Zendesk3. Have you associated the global oauth client with your app following the instructions here? No, we currently use a per-customer confidential client.4. Have you implemented the refresh token grant type? No. We utilize the Client Credentials Grant Type instead. The app securely calls the /oauth/tokens endpoint directly in the background using each customer's specific client_id and client_secret to obtain a new access token.5. Does the app have API headers implemented as required? No

Question

How to apply Global oauth client for Zendesk

Hi All

I want to launch a global oauth app in Zendesk marketplace, but now I'm stuck because I don't know how to proceed with the application.

Here is my current application progress:

1. Does the app use a global Oauth client?

2. Please provide the "client_id" for the global oauth client.

3. Have you associated the global oauth client with your app following the instructions here?

4. Have you implemented the refresh token grant type? No. We utilize the Client Credentials Grant Type

instead. The app securely calls the /oauth/tokens endpoint directly in the background using each customer's specific client_id and client_secret to obtain a new access token.

5. Does the app have API headers implemented as required?

Hi @Evan

Your backend should manage the access tokens on behalf of your customers, securely store refresh tokens, and implement refresh token flow to replace expired tokens automatically https://support.zendesk.com/hc/en-us/articles/4408845965210-Using-OAuth-authentication-with-your-application#topic_p1c_xjf_52c

Ahmed Zaid (aidvisor.eu)