Platform and Developer

Dear, I am trying to create a ticket using requests API within a specific channel. I have already tried setting with type or id but no luck. Is there anything I'm overlooking? "via": { "channel": "web_form" } "via": { "channel": 0 }

I'm trying to merge two users, each with different emails and external_id. Say User_1 has email 1@ex.com and external_id 1, and User 2 has email 2@ex.com and external_id 2. Immediately after that, I want to know the resulting user's identities. I would expect the answer to be two identities, one for the email 1@ex.com and one for the email 2@ex.com. But the API is only returning one of them.

Hello! We have built an integration that automates the creation of tickets in Zendesk Support with certain fields being pre-filled using the Zendesk Channel Framework API.  We send messages to the tickets using the Zendesk Channel Framework. Messages are sometimes not added to the tickets even though we receive a 200 Status Code from Zendesk. This seems to happen infrequently but often enough that we have received complaints. Is this a known issue?  Thank you in advance!

I've been looking through the chat API's and don't see a way to get the messages associated with a chat.  I see that a chat has engagements, and the engagements have counts of user and agent messages, but the actual message text does not seem to be available.  I'd like to ultimately create a transcript from a given chat. There appear to be ways to manually export a transcript, and also pipe a transcript to an email address, but API access doesn't seem available. Any help is appreciated.

MessagingActivity.builder() .withEngines(ChatEngine.engine()) .show(context); I start the MessagingActivity with activity which is not main process , it's mean that My activity has  "android:process= :test " setting in AndroidManifest.xml , is always fail to start it.But the main process always success.How can I build MessagingActivity in different process activity?

I'm attempting to create ZenDesk tickets using an OAuth Token from the Google Scripts API. When creating the ZenDesk ticket using an token provided for an Agent, it works fine. However, when running it as an end user, it obtains a token fine, then fails to create the request throwing the error:---{"error":"RecordInvalid","description":"Record validation errors","details":{"base":[{"description":"Subject: cannot be blank","error":"BlankValue","field_key":"subject"},{"description":"Type: cannot...)---The token is correct as the same token works when listing requests using the GET method. The JSON payload and options must be correct as the same code works correctly when initiating the request from an Agent, it's only when initiating it from an end user that it fails.Payload:---"request" : {"subject": "Test Ticket Subject","comment": { "body": "Test Ticket Body" }}---Body:---'method': 'post','payload' : JSON.stringify(formData),'contentType' : 'application/json','headers' : {"Authorization

We're working on a Form with custom yes/no fields that we'd like to then create new task tickets for the "yes" answers via Trigger. I'm having trouble finding a solution for this, or maybe marketplace apps that could achieve this. Any help would be appreciated. Thanks!

Is it possible to add dll created on C#.Net to zat app?Thank you,Samer

Hello everyone,, I'm looking for an endpoint that will provide data points similar to the Guide: Knowledge Capture data source in Explore. Has anyone been able to locate one? I've only been able to find an endpoint that returns article title https://mobdro.bio/. Specifically, I'd like to tie linked articles to tickets. Thanks in advance!

Hello, I'm a ZenDesk user.I would like to check the availability of spring framework and spring cloud function in Zendesk.

I am trying to add the zendesk SDK, I am doing by this guide:https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/android/sdk_add/when I am trying to compile.I am getting this error: Could not HEAD 'https://foursquare.jfrog.io/foursquare/libs-release/com/zendesk/suas/suas/1.2.0/suas-1.2.0.jar'. Received status code 401 from server: Disable Gradle 'offline mode' and sync project When I google it I found this:https://stackoverflow.com/a/34230956but in the guide, I didn't see that there is any authentication that I should do. what should I do?

How to restrict agents assiging ticket to particular group

Have set up my server to generate a JWT which I was able to verify using jwt.io. But when my iOS app tries to use the token to authenticate with Zendesk, I get the following error: "failedToDecodeJWT". This is currently happening within the sandbox environment (haven't tried in production yet). Not sure how to troubleshoot at this point since it seems like the token should be valid.

Hi, I am using Zendesk for messaging for iOS. I am facing below issues.  User will start chatbot ask any query  it will provide some related article link on chatbot issue- view article is not clickable start chatbot conversation select any query topic as shown in recording it will ask user to enter name, email and question user has entered all details issue- after entering all details, its scrolling up. User has to scroll down to see details.

when I create a verified user through the API, the email they get does not contain their password, so they have to go to zendesk and ask to reset the password. this is of course a major hustle, and defeats the entire purpose of creating an agent as verified. is there a workaround for that?

I'm integrating SDK for IOS Via cocoapods   The app is developed using swift, and then the code is introduced according to the documentation import ZendeskSDKMessaging import ZendeskSDK   But the zendesksdk module was not found

Hi!I am customizing a Help Center theme.I want to display the end user's external ID and custom fields in the new request form.I can't seem to get any information other than name and avatar image in the developer docs.https://developer.zendesk.com/documentation/help_center/help-center-templates/new_request_page/ Is there any way to achieve this, such as using javascript? Best regards.

we are suing zendesk support chat and talk . When agent is online and offline we are enabled preChatFormFieldConfiguration and isAgentAvailabilityEnabled   referred Link: https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/ios/customizing_the_look/  preChatFormFieldConfiguration form filed name given required and other hidden  ISSUE 1: At time customer enter on chat screen started answer bot asked question answer after getting "thank you " Or skip button click  nothing happen customer waiting for long time .its should not connecting agent at time after entering some text only connecting agent  Screen 1 Screen 2 :                                                                                           &nbsp

I've seen some issues testing the new Xcode 13.3 Beta releases with the Zendesk SDKs. Wanted to make sure this was on the team's radar as Apple is expected to release Xcode 13.3 in the coming weeks. The error is: artifact not found for target 'ZendeskSupportSDK' (this repeats for all sub-modules as well) Steps to reproduce: 1. Launch Xcode 13.3 Beta 3 2. Start new Project 3. Add new Swift Package: https://github.com/zendesk/support_sdk_ios 4. It should produce the error there, seen below, and if you say "Add Anyways" the error continues in Xcode.  This works fine in Xcode 13.2.1.  Thanks, Patrick McCarron

Hello, using the new version of WIDGET I have tried to make an authentication through JWT following the steps of the following article:  https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/?_ga=2.147221751.1360305548.1649708615-2074457310.1649250451 I have no problem getting the JWT, but when I try to declare it in the WEB WIDGET nothing happens and the user is not authenticated. Is it possible that you provide me an example of how I should use the WIDGET in the new version of the WIDGET?

I've just completed the Zendesk apps developer training and I installed the Help Center search app that's provided in that training. The app mostly works as intended: first it searches our Help Center based on the ticket subject line. Then, you can enter your own search term in the app field and it also searches correctly using those terms.    However, it hasn't properly built links to our Help Center articles. While the results are the correct article subjects/snippets, none of the results are actually active links to the Help Center. Checking in developer tools, it seems there's a 403 failure here.     Looking in the HTML at one result, it seems like this here is failing:   <use xlink:href="index.svg#zd-svg-icon-12-copy-stroke"></use> The Javascript console shows many, many complaints about this item.       The referenced XML files all have access denied errors on my end, for example:     W

We need to fill out Google's new "Data Safety" form for our Android app.https://android-developers.googleblog.com/2021/05/new-safety-section-in-google-play-will.html The app integrates the Zendesk Mobile SDK, for Guide and Support. What kind of data is collected by/shared with Zendesk - what do we need to disclose? There were similar questions back when Apple started displaying data privacy info on the AppStore. The community topic from back then is not available, anymore:https://develop.zendesk.com/hc/en-us/articles/1500000155122-Zendesk-SDKs-and-App-Privacy-Details

I am trying to export all Articles from Help Center using the incremental export API. I am using the below endpoint with start_time as 1648656287 (March 30, 1980). https://{subdomain}.zendesk.com/api/v2/help_center/incremental/articles?start_time={start_time} Here, my understanding is that this will return all the articles as all of them are created after provided start_time only. Once I get the complete data then I plan to perform the incremental load using the end_time. However, I have noticed that this endpoint does not return all the articles when I hit it with start_time as 1648656287. I know that we have more than 4000 articles (more than 300 for each of language) but this endpoint returns only 1345 articles in 2 batches.  Could you please help me how can I get the complete articles using this endpoint.

Hi,I'm trying to upload a public app to marketplace and it throws:Error: Something went wrong when trying to validate your app. Please try again or contact Zendesk SupportApp code is minified vue.js. I'm not sure if there are any restrictions about submitting code written with frameworks.'zat validate' doesn't show single warning.The only warning in 'zat package' is about name key in development.App perfectly works as private, assets urls work  in production build, brand assets and all descriptions are also provided.Regards,Michael

I tried reinstalling the add-on but same error coming . No longer able to authenticate to Zendesk Support You’ll need to uninstall and reinstall the add-on then re-authenticate with a Zendesk admin user. This will not erase your data. Thanks, Gunti