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Desirè
Desirè
November 17, 2021
Question

Integration between Zendesk and WeChat

  • November 17, 2021
  • 3 replies
  • 71 views

To integrate We Chat with Zendesk is it necessary to have an official We Chat account or is it enough to have a simple account? If the latter, are there any limitations to using WeChat in Zendesk?

3 replies

O
Oscar20Employee
Employee
November 22, 2021
Hi Desirè,

Since our integration requires API access to be enabled, you'd need to have an official business WeChat account to this up using Zendesk. 

I hope this helps!
Noam13
Noam13
November 28, 2021

I am setting up an Official Bussiness WeChat account of type "Service account".
when setting this up, they clearly state that 
Basic Messaging API - none
Support for Advanced APIs - none
does that mean I won't be able to connect this to Zendesk.
Does anyone have experience with this?

G
Giuseppe11Employee
Employee
December 5, 2021

Hi Noam,

As per our Sunshine Conversations documentation here: Configuring WeChat and our WeChat documentation in Adding WeChat channels to the Zendesk Agent Workspace, you will need an Official WeChat Account in order to configure WeChat with Zendesk Messaging. We recommend selecting a "Service Account" in this case, so you can be sure that this would work with Zendesk messaging.

 

A possible reason why you are getting the above message is because you are signing up for a test account, which might be different from an official WeChat account.

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