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Rom11
Rom11
February 18, 2025
Question

IP restriction breaking integrations and connections like Slack

  • February 18, 2025
  • 1 reply
  • 41 views

I want to enable IP restriction to improve the instance security - but I've hit a roadblock…

Slack does not support static IP on their outgoing IP ranges (nor do other apps that rely on AWS) . This means i'm not able to enable the restriction without severely impacting integrations and connections. 
 

Two options are to: 
1. Split the ip restriction for API and UI
2. Allow specific endpoints to be excluded from the restriction

Has anyone found a way around this? a proxy will not help as i am using slack native Zendesk integration in wrokflows 
 

    1 reply

    Erica
    EricaEmployee
    Employee
    April 2, 2025
    Hi Rom, 
     
    With Slack you would be using the bot installed on the Slack instance therefore there shouldn't be any issues by enabling it nor worrying about a static IP. 
     
     
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