Is there a way to listen to ticket conversations or trigger a webhook whenever there's a new message? | The place for Zendesk users to come together and share
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Question

Is there a way to listen to ticket conversations or trigger a webhook whenever there's a new message?

  • January 9, 2025
  • 1 reply
  • 1 view
I

Hi,

 

I am looking for a way to get real-time notifications on messages (needs to cover both ends: agent and the user).

 

Is it possible?

1 reply

Ahmed11
  • Ahmed11
  • January 10, 2025

Hello @isabella11,

I believe what you are looking for is a conversation integration, previously known as SunCo Webhook. You can find more details here https://support.zendesk.com/hc/en-us/articles/4576083789850-Creating-conversations-integrations-in-Admin-Center

I hope that works for you.

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