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Vicky12
June 18, 2024
Question

Redirect rules not taking effect (EAP)

  • June 18, 2024
  • 4 replies
  • 39 views

I've set redirect rules via the EAP API to redirect an archived article to a different article.

 

Using the Search Redirect Rules I can see the rule in place, e.g.

However, the old article still 404s, rather than redirecting.

 

I've tried deleting the rule and setting it again but this has made no difference.

 

Please could you advise on what is happening here, and how to resolve this? 

    4 replies

    Tipene
    TipeneEmployee
    Employee
    July 1, 2024
    Hi Vicky,
     
    Because the 'slug' part of the URL changes whenever the article title changes, you'll need to omit the slug so that the redirect works for older URLs where it may have been different. In this case, that'd mean creating a rule for “/hc/de/articles/360006191774”.
     
    I've gone ahead passed this on as feedback to the product team working on the EAP.
     
    If you have any questions at all, feel free to reach out.
     
    Thanks!
     
    Tipene
    Ahmed11
    Ahmed11
    October 19, 2024

    I was going crazy over this until this post came to the rescue. Thanks @tipene 

    R
    Rohit11
    February 13, 2025
    
i have set redirect rules for my help center articles , 
but its not redirecting to the redirect_to URL untill and unless i'm moving my
article to archived

i need my article to be listed under Knowledge Base 
(https://1sb-rohit-kotadiya.tinytake.com/msc/MTA1ODMxNDlfMjQyODYwNjM) on Support's 
Comment section, so i can't delete the article and i also want to redirect it to my 
custom Domain URL
    Greg K
    Greg KEmployee
    Employee
    March 7, 2025

    Hi Rohit! The behavior that you mention is expected…the redirect rules will only work if you archive or delete them, as we note here in our documentation.

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