Setting Field to Read-only after ticket Creation? | The place for Zendesk users to come together and share
Skip to main content
R
Ron15
December 17, 2021
Question

Setting Field to Read-only after ticket Creation?

  • December 17, 2021
  • 2 replies
  • 39 views

Is there a way to lock fields from being altered or edited after the initial ticket creation and only allow editing with some kind of extra step to open the field first?

    2 replies

    Cheeny
    CheenyEmployee
    Employee
    December 24, 2021
    Hi Ronald

    There is no native way to lock the ticket fields but you can create a trigger to force update ticket fields once a ticket is created or use API to achieve the same
    R
    Ron15Author
    December 27, 2021

    My thoughts were to create a Next App that they can pull in the data when needed (add and update) but leave the fields read only.  Working with ZAT and Next.js but running into issues.  What is the best resource for starting a Next app in ZAT

    Terms & ConditionsAccessibility statement