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Botfuel
October 5, 2021
Question

Sunshine Conversations Web Messenger SDK with messaging

  • October 5, 2021
  • 3 replies
  • 27 views

With Zendesk Chat, we have a Web SDK that exposes functions to do basic actions like send messages, end the chat,... The documentation for that SDK can be found here: https://api.zopim.com/web-sdk

But then, There's a new product called Zendesk Messaging which is supposed to replace the old Zendesk Chat. According to comments under this article, there is no SDK for Zendesk Messaging like on Chat: https://support.zendesk.com/hc/en-us/articles/360057455393-Introducing-Zendesk-Messaging

However, after investigating, I found out that Zendesk Messaging does use Sunshine Conversations SDK (a.k.a Smooch) under the hood. I can get the ID for Sunshine Conversations via this endpoint: https://d3v-botfuel.zendesk.com/embeddable/config (it's the integrationId). I copied and pasted this integrationId into Sunshine Conversations script and voilà, now I'm having Zendesk Messaging on Sunshine Conversations.

So, my question is: While it's not publicly documented, is it OK to use that endpoint, as well as the the ID indicated inside with Sunshine Conversations Web Messenger SDK?

    3 replies

    Eric27
    Eric27
    October 6, 2021

    Hey there,

    Though this is used under the hood at the moment. I would highly suggest to not build any vital workflows on top of it as it's subject to change at any time.

    Have a wonderful day!

    Eric Nelson | Manager - Developer Advocacy

      B
      BotfuelAuthor
      October 7, 2021

      Hi Eric,

      Thank you for your answer.

      So, is there any other solution for building something on Zendesk Messaging? We're really looking for an SDK like the old Chat Web SDK. Since our company already have a chat UI for our specific functions, it will be better to re-use our UI with Zendesk Messaging under the hood.

      Thank you in advance.

      Eric27
      Eric27
      October 19, 2021

      Hey there,

      Apologies for not seeing this until now. At this time there isn't a way to just use messaging under the hood. Though this is something that we're looking into for the future. Due to that, I'll be passing along your use-case as feedback for product to take under advisement.

      Apologies for the inconvenience,

      Have a wonderful day!

      Eric Nelson | Manager - Developer Advocacy

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