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David56
David56
October 28, 2021
Question

There is a way to obtain which agent made the first assignment

  • October 28, 2021
  • 1 reply
  • 17 views

There is a way to obtain which agent made the first assignment

1 reply

Eric27
Eric27
October 28, 2021
Hey there,

This can be accomplished by using the Ticket activities endpoint. Using this you can list the activities and then find the first person assigned to the ticket. 

Hope this helps,

 
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