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P
Paul27
May 24, 2023
Question

Unified search api 'Access denied'

  • May 24, 2023
  • 7 replies
  • 34 views

I'm trying to use the unified search url below and I get a 403 error even though I'm logged into our zendesk hub:

/api/v2/guide/search?filter[locales]=en-us

If I try the article search /api/v2/help_center/articles/search, it works fine.

Is there a setting I'm missing?

    7 replies

    Tipene
    TipeneEmployee
    Employee
    June 6, 2023

    Hey, Paul!

    Sorry for the delay in someone getting back to you!

    Are you still running in to this issue? Let me know if so, and I can look in to it further for you.

    Tipene

    P
    Paul27Author
    November 21, 2023

    Hi, it's still a problem. 

    W
    Walter12
    March 29, 2024

    I've just encountered the same issue.

    Tipene
    TipeneEmployee
    Employee
    April 2, 2024
    Hey there,
     
    Are you making the requests through something like postman or curl, or a different method? Also, the Search API requires light agent, agent, or admin access privileges. Can you confirm that the credentials passed in the request meet these requirements?
     
    Thanks!
     
    Tipene 
    W
    Walter12
    April 3, 2024

    Hi @Tipene, 

    I am accessing it as a Zendesk admin.

    Thanks

    Tipene
    TipeneEmployee
    Employee
    April 3, 2024
    Thanks for the update, Walter. Can you send a screenshot of the error as you're seeing it?
    A
    Anne-Flore
    Newcomer
    April 23, 2025

    Hello. 

    I have the same problem with “api/v2/guide/search?filter[locales]=fr&query=test”

    Translation of the error message: “Access to xxxx has been refused. You are not authorised to view this page.”

    But I'm using my administrator account. And when I try with “api/v2/help_center/articles/search.json?locale=fr&query=test”, everything is ok

     

    Maybe there's just a problem with the way the call is made or a setting that needs to be unlocked.

     

    Thank you in advance for your help

     

     

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