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R
Ray14
February 20, 2025
Question

Use IOS SDK access messaging cannot display pictures or videos

  • February 20, 2025
  • 1 reply
  • 47 views

We have connected to the IOS SDK, but the pictures cannot be displayed normally. Android is normal.

When I click on the video, the jump will be displayed

It seems like a permission issue? But I didn't enable safe download

How can I troubleshoot errors？

 

    1 reply

    C
    Christopher53Employee
    Employee
    March 12, 2025
    Hello,
     
    It could be an access issue.  Is this when viewing a Help Center article?  Or a ticket comment attachment?  Also are you using authentication to set the user identity in your app?
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