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Aliaksei11
Contributor
June 13, 2025
Question

ZAF Client's invoke macro method not updating ticket form

  • June 13, 2025
  • 3 replies
  • 44 views

Hello,

 

We're using Zendesk's ZAF client extensively in our application, and our clients have recently started reporting that their ticket forms aren't being updated. Upon further investigation, we found out that the client.invoke('macro', 123) method stopped updating the ticket form, despite having such a rule in its actions. However, when I try to apply the same macro via the ‘native’ Zendesk ‘Apply macro’ UI, the ticket form is updated correctly, along with other fields.

 

The documentation for this action says:

Invoking a macro will have the same effect as if the user were to select the macro via the UI.

And it worked like this for years, but suddenly stopped, and we haven't updated our app for a while. So I assume this is the issue on Zendesk API's side.

3 replies

Employee
June 16, 2025
Hi Aliaksei,
 
I'm seeing this is as well.  Our ZAF devs are investigating and I'll update you on the status here.
Aliaksei11
Contributor
June 24, 2025

Hi Christopher,

 

Any update on this? We are experiencing issues in our app due to this, and our clients are waiting for a fix.

 

Thanks.

pythia.cc | Building AI and productivity tools for Zendesk
Employee
June 27, 2025
Hi Aliaksei,
 
I've created a ticket to go over some status and next step info in greater detail with you.  Look out for my reply there.