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Samir11
Samir11
September 6, 2023
Question

ZafClient request custom HTTP header

  • September 6, 2023
  • 3 replies
  • 106 views

I have custom private app and using Zafclient to fetch data from external API to show on ticket side bar. When I include a custom HTTP header like ZENDESK_AUTH_TOKEN, that header is not being sent to the external API (I have access to external API, so I can see request metadata). However if I add Authorization HTTP header, I can see that header is sent. Is there restriction on which headers can be sent to external API via Zafclient and Zendesk proxy? I am using secure settings with placeholder {{setting.myParam}} and Zendesk proxy to replace these values, in case this helps.

    3 replies

    Erica
    EricaEmployee
    Employee
    October 5, 2023
    Hi Samir,
     
    Do you happen to be using ZCLI and still in your testing environment? If so, you would need to package and upload the app as secure settings aren't supported by the ZCLI server. 
    am857
    April 27, 2026

    Hi Erica and Samir,

    I have the same scenario as Samir, I can confirm that I am packaging and uploading the app into our sandbox but unfortunately I experience the same issue: the headers are not being passed in the API call.

    Best,

    Agustina

    Cedric14
    Cedric14
    Newcomer
    April 28, 2026

    Hey guys,

    Can you try with the dashes? Maybe it is dropped by the proxy server

     

    ZENDESK_AUTH_TOKEN

    to 

    Zendesk-Auth-Token

     

     

     

    cedricfjacob.com
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