Zendesk chat and slack integration | The place for Zendesk users to come together and share
Skip to main content
D
Divya12
October 28, 2021
Question

Zendesk chat and slack integration

  • October 28, 2021
  • 1 reply
  • 24 views

Is there any product or information regarding Zendesk chat integration with Slack. We have an AI bot supporting Zendesk chat, now we need Zendesk chat integration with slack.

 

    1 reply

    Beto11
    Beto11Employee
    Employee
    November 1, 2021
    Hello Divya, thank you very much for your question!

    Zendesk currently has a Slack integration for Support that you can find on the Marketplace. It is free and supported by Zendesk. This article has the instructions on how to install and use the App. Unfortunately, this App is only available for Support. I'm afraid that as of now, there is no Slack integration or App available for Zendesk Chat.

    I could also recommend you to create a Feedback Post in our Community requesting for this Integration/App. The more traction this post gets, the more chances there are for our Development team to consider implementing this in the future.
     
    I hope this was helpful!
    Terms & ConditionsAccessibility statement