Zendesk mobile app keeps logging me out

Hi Lior, 

Will from the mobile apps team here. We have tested the mobile app extensively with iOS 15 but did not encounter the same behaviour that you've experienced. We're going to keep an eye on this and do some more testing to make sure that the app is behaving as expected. 

If anyone else has encountered this issue, please post a comment as it will help us to understand if this is an isolated incident or more widespread. 

Thanks! 

Hi Will,

I did another test with my iPad, operating system iPad OS 15 and Zendesk app version is 2.12.1 - and here too I am required to sign in after an unspecified time ...

As I mentioned we uses Azure Active Directory single sign-on (SSO) integration with Zendesk (use MFA)
Do you know of anything that could be related to AZURE?

Thanks!

Hi Lior, 

Could you update your iPad Zendesk Support app version to 2.15 and try again? 

We have no other reports of issues with SSO at present. Could you reach out to your Azure provider as well to make sure there is no issues on their side? 

Thanks and keep us updated.

Will

Hi, I'm experiencing the same problem after updating to iOS15 on iPhone 12 pro. Zendesk app version 2.15.0. 

Not sure how long it needs to be idle but when it signs out you're then prompted to re-enter the domain and credentials again. 

I missed the notification for a critical incident due to this as I heavily rely on the mobile app when working outside of standard business hours.

FYI our authentication is not setup with SSO.

Thanks,

Isi

Hey @Isi Kioa,

I hope you are doing well and taking care of yourself! Thank you for bringing this to our attention. I just wanted to let you know that I will be raising a ticket on your behalf and working with you on it. Please keep an eye out for my email as I have some questions I'm hoping you can help answer to better isolate this issue. Thanks mate! 

Hello Will,

Hello Russell Chee,

It seems that the problem is not only with me and there are other users with the same Issue.

Please your urgent help! I missed the notification for a critical incident due this issue.

Thanks

Hey Lior,
Thanks for reaching out on this community post, it's much appreciated.
I can see that you have created a chat/ticket with one of our Advocates in Zendesk. Could I please ask you reach out on the ticket for continuity purposes so we can easily keep track of things? Let us know if you need anything else for the time being and we'll do our best to help!

Hi Russell Chee,

for sure. Awaiting for your response in ticket,

Thanks.

Hi, same problem here.  Support version 2.15.0.  Repeatedly logs out automatically since upgrading to iOS 15.  Thanks.