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L
Lior11
September 21, 2021
Question

Zendesk mobile app keeps logging me out

  • September 21, 2021
  • 29 replies
  • 80 views

Hi,

Since the last Zendesk app mobile update to 2.15.0 and IOS 15 - the Zendesk app keeps logging me out .

I'm using SSO with my Azure, iPhone with IOS 15 and Zendesk app version 2.15.0.

The app don't disconnect me straight ... It takes indefinite time....After I log out I am required to re-enter the domain name , user name and password .

any idea ?is there other users who are experiencing the same problem as me?

Thanks!

    29 replies

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    N
    Nate15
    October 13, 2021

    Same thing has been happening to be recently. Sometimes I get logged out multiple times in the same day. This is not limited to SSO. I have tried logging on with my regular username/password as well and it still does thing same thing.

     

    Using 2.15.1 on iOS 15.0.1

    Jeff46
    Jeff46Employee
    Employee
    October 14, 2021

    Hi Isi and Nate,

    Our Mobile apps team are actively working to solve this issue. We are now waiting for an update regarding a fix. We will keep you posted and we appreciate your patience on this matter.

    J
    Jonathan53
    October 18, 2021

    Any update? This is a serious issue for many of our support techs.

    W
    Will PoonProduct Manager
    Product Manager
    October 18, 2021

    Hi Jonathan, thank you for your message. Our team have been testing a fix over the weekend and have submitted it to the app store for approval. 

    We are expecting the approval to be granted by end of day Tuesday the 19th October and the release will then be made available for all users from the app store. 

    We will let you know if that changes in this thread.

    Thanks,

    Will 

      Jan34
      Jan34
      October 19, 2021

      Thanks for the info Will. I am having the same problem, getting logged very often.

      W
      Will PoonProduct Manager
      Product Manager
      October 19, 2021

      Hi all, 

      Our team have released version 2.15.2 to the Apple App Store. 

      Your app should be automatically updated or else you can manually update it through the app store. 

      Please let us know if this resolves the issue for you or if you are still having issues, feel free to let us know in this thread.

      Thanks for all your patience and understanding with this issue.

      Will 

      Jeff46
      Jeff46Employee
      Employee
      October 20, 2021

      To everyone following this thread, feel free to comment if you still happen to experience the log out issues in 2.15.2.

      I
      Isi
      October 20, 2021

      This looks to be rectified now after upgrading to v2.15.2. Thank you for finally resolving the bug - much appreciated!

      L
      Lior11Author
      October 21, 2021

      After upgrading to v2.15.2 the issue is resolved.

      Thanks!!

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