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Andrew49
May 28, 2025
Question

Zendesk Web Widget and SDK

  • May 28, 2025
  • 0 replies
  • 27 views

How can I set organization and user fields using metadata from users logged into our app within the Zendesk Web Widget and SDKs?

I want the customers name, email, phone number, and any other metadata we have to be passed to the proper fields. Not custom fields on the conversation. 
 

The developer documents only show conversation fields: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/ios/advanced_integration/#conversation-fields