Attachments are not attached to E-Mails sent via ticket comments | The place for Zendesk users to come together and share
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Cedric11
January 24, 2022
Question

Attachments are not attached to E-Mails sent via ticket comments

  • January 24, 2022
  • 15 replies
  • 74 views

Hi all,

Today we noticed an issue that when attaching a file to a public ticket comment, the file is not attached to the sent E-Mail. It is displayed in the ticket itself though.

When attaching files to E-Mails sent via side conversations, the attachment gets attached correctly.

Is that sth you can reproduce?

Warm regards,
Cedric

    15 replies

    Show previous replies
    Aran
    Aran
    December 27, 2023

    Apparently it's because of reaching the storage limit.

      Jan36
      Jan36
      January 4, 2024

      @aran the storage limit of zendesk or the recipient?

      Aran
      Aran
      January 5, 2024

      @jan36 Storage limit of Zendesk

      Brett Bowser
      Brett BowserCommunity Manager
      Community Manager
      January 5, 2024

      @jan36 It looks like you already have a ticket open with our Customer Care team regarding this issue so they will continue working with you there to assist further. 

      @aran I'm going to create a ticket on your behalf so we can look into this with you. Appreciate you bringing this to our attention!

      Aran
      Aran
      January 8, 2024

      @brett13 The problem has been resolved. To clarify, the underlying issue stemmed from reaching the storage limit, and it is necessary to clear some space.

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