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Naomi15
Naomi15
October 16, 2023
Question

Auto-reply email trigger not working

  • October 16, 2023
  • 2 replies
  • 53 views

We have a trigger to auto-reply to users when they email with a support request, but it's not working. I've tried reconfiguring it according to previous versions, copied the parameters into a new trigger, nothing's working. Please help.

2 replies

Naomi15
Naomi15Author
October 16, 2023

Is it possible to hop on a Google Meet or Zoom with someone re some of the issues we're having on Zendesk, because we're experiencing a few different ones and would love to hash them all out in one go?

J
Joyce15Employee
Employee
October 17, 2023
Hello Naledi,
 
Tickets must meet the conditions in your trigger to work. You can also visit this article that has detailed information on how you can tell if Zendesk is sending email notifications to customers.
 
If you are experiencing issues with your trigger and other things in your Zendesk instance as initially described in this post, we ask that you please open a ticket with our Support team so we can investigate specifics with your account. You can reach out to us via the following options in this article: Contacting Zendesk Customer Support
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