Description: We are trying to transition from our trial to a paid Zendesk plan immediately, but we are being blocked by a persistent technical error on the billing page.
The Workflow Failure:
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We land on the "It's time to select a plan" dashboard.
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We click either "Compare plans" or "Buy trial plan."
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Instead of the checkout/selection page, we are met with the following error message:
"There’s a problem loading the page. Try it again or contact Zendesk Customer Support for help."
Steps already taken:
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Cleared browser cache and cookies.
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Attempted to access the page via Incognito/Private mode.
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Tried multiple browsers (Chrome, Firefox, Safari).
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Attempted to reach out via the Zea bot (who claims to have created a ticket, but no ticket number was provided).
We are ready to upgrade and need our instance active for our team. Could a member of the Billing or Success team please look into our account backend to resolve this page load error?
If a support lead sees this, please dm me for our account domain so you can check for any recent tickets. Thank you!