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Albert14
Albert14
October 5, 2023
Question

Bulk editing Closed tickets

  • October 5, 2023
  • 3 replies
  • 36 views

Hello

Is it possible to bulk edit one field in a selection of Closed tickets

Or once they are flagged as Closed is there no way to edit them?

Thanks

Al

 

3 replies

Dan12
Dan12
October 5, 2023

Hey Albert,

At this time, there's no editing that can be done to Closed Tickets. The only action that can be taken is either deletion or redaction. 

However, Zendesk appears to be exploring the ability to edit a closed ticket. You can check out the topic here and upvote it if you'd like to see this feature. 

Kate36
Kate36
October 12, 2023

In most ticket management systems, you can typically bulk edit certain fields in a selection of closed tickets, but it depends on the specific software. While some systems may restrict editing closed tickets to maintain record integrity, many allow you to update non-critical fields like notes or labels even after closure.
for further information visit this link
https://support.zendesk.com/hc/en-us/community/posts/4409217551642-Feature-Request-Ability-to-edit-closed-tickets?page=5

peter69
peter69
October 12, 2023

Typically, you can edit closed tickets, but it depends on the specific ticket management system or software you're using.
as kate anne mentioned the link for further help 
https://support.zendesk.com/hc/en-us/community/posts/4409217551642-Feature-Request-Ability-to-edit-closed-tickets?page=5

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