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Yoram11
Yoram11
Newcomer
August 27, 2023
Question

Bulk form condition update

  • August 27, 2023
  • 5 replies
  • 32 views

Hi
I am looking for an option to add a new condition to multiple forms

The use case is I am adding a new condition that should be applied to a few forms

At the moment, from what I can see, I need to add the conditions manually to each one of the forms.

It would be great to have an option to specify at the condition level to what form it applies to.

thanks\Yoram 

    5 replies

    J
    Jahn11
    Community Expert
    August 28, 2023

    Hey Yoram, as a workaround you can do the below instead. Your trigger will fire on different forms you have within your instance. 

    Yoram11
    Yoram11Author
    Newcomer
    August 28, 2023

    Hi Jahn,

    I think you misunderstood me as the form conditions I am talking about are related to the dependancy between a field value and what fields to show when a value is selected.

    These conditions are applied pre-form submission and a trigger is post-submission

    I am attaching a picture of the condition I am referring to/

    Hope this is clearer now.

     

     

     

     

    Thanks

    Yoram

    G
    Gabriel32Employee
    Employee
    September 5, 2023
    Hi Yoram,
     
    I can imagine that it would be incredibly helpful to have bulk form update conditions and do this in just one click. I'm afraid there's no native way to add new conditions to specific forms; you need to manually add these to each of your forms.
     
    There's a possible workaround by using this List Ticket Forms endpoint, which will return information about all ticket forms in your account. Each ticket form will also show all of its conditions, both agent and end-user facing. You can find the specific ticket form you're working on, copy the entire section of conditions, and then use this Update Ticket Form endpoint to edit that ticket form.
     
    I hope that helps. Thank you!
     
    Yoram11
    Yoram11Author
    Newcomer
    September 5, 2023

    HI Gabriel, 

    THanks for the update.

    Please consider this request as a product enhancement request

    Yoram

    G
    Gabriel32Employee
    Employee
    September 6, 2023
    Hi Yoram, 
     
    I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
     
    In addition, I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
     
    Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post.
     
    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
     
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