We would like to restrict our internal agents to upload an attachment to tickets but we still want our customers to upload attachments. Can we make this setting with current Zendesk, please confirm?
Question
Can we restrict agent to attach an email to ticket?
Hey @ramya11,
Because Agents are considered end-users with additional privileges, the short answer is no. That said, there is a proposed workaround that would require a custom sidebar application to remove any attachments that were uploaded in the user interface. Details Here.
If this is something you are interested in attempting, a Zendesk Premier Partner like 729 Solutions can help you with the development of such an app. Hope this helps!
Brandon
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