Oftentimes, when customers send us emails, their name that is pulled from their email may be in common-case, for example “john smith” instead of “John Smith”.
When a Notify Requester email is sent out, “Hi {{ticket.requester.first_name}}” sends “Hi john,” instead of “Hi John,”.
I would like to at least capitalize the .first_name before sending, but I would prefer to title-case the user’s fullname before it is ingested into zendesk. Are either of these possible?
thanks much,
Abd.
Hi Abdullah,
AFAIK Zendesk doesn't automatically title-case user names when they're created from incoming emails. If a user is created as "john smith", that value is typically stored as-is.
For email notifications, you can use Liquid filters, for example:
Hi {{ ticket.requester.first_name | capitalize }},
This would render "john" as "John" in the email greeting, although it won't convert a full name like "john smith" into "John Smith" automatically.
If you want to fix the issue at the user profile level, I think you need an external process, probably using a REST API interaction.
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