Is it possible to have the macro list changed based on the ticket form? This would help with macro organization and add efficiency based on the number of macros created.
Question
Change Macros based on ticket form
It is possible! It sounds like you want to set up Contextual Workspaces. These let you "simplify the forms and macros that agents see when they first open a ticket, and you can expand, collapse, or reorder apps."
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