(New to Zendesk :))
We are bringing a particular assignment process into Zendesk. Our agents are assigned to clients individually and rely on a “Show Name" field to ensure correct work is being accomplished, per show.
Our agents do not have faith our clients can consistently write their show names in manually (they are probably right) and are looking for something to automate the process so the correct Show Name is appearing on the ticket for work in our system.
We are looking at the use of Organization Fields. “Show Names” field would house their past/current/future show names.
We also have a written text field “Show Name” that is exposed to the End-Users. We cannot expose all of our clients show names, due to privacy.
Is there any way to automate the "Show Name” field into the ticket for end-users to select (based on which Organization they are in)?
Or is there a way to automate the written field to match that internal Show Names field via tags and triggers or Action Builder?
Thank you for any and all ideas or confirmations this will not work.
