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September 25, 2017
Question

Disabling Email notifications for specific agent/admin

  • September 25, 2017
  • 11 replies
  • 78 views

Hi,

Would like to know the structural differences between Agent and Admin roles and how we can prevent one of our "agent or admin" users from getting email notifications once a ticket is created or a change is made on it.

To better explain the scenario let's say there's a user with managerial observing role that does not need to be notified every-time a ticket is in or a change/comment is made.
How can we achieve that so the rest of the admins/agents will get email notifications but not that one specific "managerial" user.

Thank you.

11 replies

Newcomer
March 28, 2024

2024 and still no an option to exclude certain agents from group notification without complicated workarounds :/