How can I identify tickets received in nocturnal and diurnal time, according to custom time settings and redirect them to different operators on this basis?
Question
diurnal and nocturnal tickets
- Employee
Hello Davide,
You would need to set up a schedule in your account to be able to make business rules to be applied if the ticket update is done within or outside business hours.
For reference: Setting your schedule with business hours and holidays
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