Do we need to have a basic or standard subscription for integrating Zendesk hand off or live agent functionality with Botpress customized chatbot | The place for Zendesk users to come together and share
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K
Kavya
July 2, 2024
Question

Do we need to have a basic or standard subscription for integrating Zendesk hand off or live agent functionality with Botpress customized chatbot

  • July 2, 2024
  • 1 reply
  • 22 views

Hello, 

I have developed a dedicated chatbot for an application using Botpress, now to transfer calls or messages to a live agent, I need to integrate it with Zendesk. Hence, do I need a basic/standard subscription for this task.
Please respond.
 

Thanks in Advance,

Kavya Seeramsetty.

1 reply

G
Gabriel32Employee
Employee
July 4, 2024

Hi Kavya,

Upon checking, it turns out that all you need to set up Zendesk Integration with Botpress is an API token from Zendesk. Currently, API access is available to all our plans, including the basic or standard (support-only). For more information, please see below article:

Managing access to the Zendesk API

I hope that helps. Thank you!

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