Email deliverability, specifically sending to a Google Workspace email | The place for Zendesk users to come together and share
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J
Justin16
February 29, 2024
Question

Email deliverability, specifically sending to a Google Workspace email

  • February 29, 2024
  • 1 reply
  • 28 views

We have one client, whom we've communicated with in the past via Zendesk, recently not receive a response from us. We've responded to two separate tickets. It did not go to their junk/spam but wasn't delivered at all. Is there 1) any way to check deliverability from Zendesk? And 2) are there any current known issues with deliverability to Google?

1 reply

A
ArianneEmployee
Employee
March 1, 2024

Hi @justin16,

To check the deliverability of a specific email, I would need to ask for the ticket ID and the specific comment timestamp where the trigger notification fired to send a response to the customer. 

I will create a ticket on your behalf where we can continue working together. Please check your inbox for my email. Thanks! 

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