Email Forwarding ERROR/FAILED | The place for Zendesk users to come together and share
Skip to main content
P
Patrick15
January 29, 2024
Question

Email Forwarding ERROR/FAILED

  • January 29, 2024
  • 1 reply
  • 25 views

Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. 
I input the correct DNS Setting to ensure access. However, ZD failed to authenticate our email forwarding. Do you have any suggestion on how to fix this? 

1 reply

Brett Bowser
Brett BowserCommunity Manager
Community Manager
January 30, 2024
Hey Patrick, I see you have a ticket open with our Customer Care team regarding this issue. They will continue working with you to get this error fixed. Thanks for reporting this!
Terms & ConditionsAccessibility statement