Hi,
since more than a week I have a problem with sending emails. Internal help found out that the trigger responsible for sending out the first email notification didn’t fire the first time around. I tried several times and it made no difference when submitting the ticket as open, pending, on-hold or solved immediately or if files were attached or not.
Right now I'm checking every ticket twice after submitting and mostly have to send it again.
Our admin checked the conditions of the trigger but found no different settings to my fellow workers. I'm the only one in our team having those problems.
Thanks for helping,
Peggy
This is most likely a trigger issue but we'd need specific ticket samples where we can investigate the events. I'll be creating a ticket to our Support Team on your behalf. Thank you.
Best,
Paolo | Technical Support Engineer | Zendesk