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J
Jane15
October 19, 2021
Question

End Users receiving Welcome Emails

  • October 19, 2021
  • 11 replies
  • 119 views

We have had some of our customers (end users) receive welcome emails to zendesk. We really want this to be disabled because they shouldn't be getting access to our own systems. 

 

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    Adrian26
    Adrian26
    November 3, 2023

    Ah, that is a different beast entirely and could be caused by a number of things.

    Initial thoughts are either the Notify Requester of Public Comment trigger not being correctly setup, or possible outbound email/smtp settings not being aligned correctly.

    I'll definitely advocate for taking up Paolo's suggestion of submitting a support ticket. Zendesk support folks have been nothing but effective, pleasant, and extremely helpful to me.

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