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Sanoma11
December 7, 2022
Question

Formatting of Dynamic Content removed when bulk replying with Macros

  • December 7, 2022
  • 12 replies
  • 70 views

When I bulk reply to tickets using a macro, the end result is that the formatting is removed from the text in each reply.

This means that I need to manually copy in the dynamic content in order to bulk reply, which eats up time unnecessarily.

Anyone else encountering this, and does anyone know if there is there something that I should be adding in the dynamic content or macro set up that would prevent this?

    12 replies

    Show previous replies
    Vahe
    Vahe
    July 16, 2024

    Here is a workaround. 

     

    1. Duplicate the macro and the DC item, make sure you have put the new DC item into the new macro. 

    2. Provide explicit HTML formatting instead of the current text. For example use <br> for new lines. 
    Like this:

    Hello <br> <br>

    Your issue is solved. <br><br>

    Best, <br>
    Agent

    Gaga
    Gaga
    August 12, 2025

    Hello there,

    Any ETA on a fix for this issue? It was reported a few years ago and nothing has been done?

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