Hello,
I would like to migrate all the historic from an instance (that will be closed soon) to a new instance. How this is possible? What are the solutions?
Best regards,
Question
How can I migrate the historic from an instance to a new one?
Hi Lena,
For an easy and automated Zendesk instance merging, try Help Desk Migration. This certified Zendesk partner provides quick data transfer for both standard and custom fields, offers mapping options, and includes a free demo to try out the service.
You can migrate various records such as tickets (and related data), agents, groups, customers, organizations, knowledge base articles, macros, and triggers.
When consolidating two Zendesk instances, select a target organization for all historical data. If each source organization has its own knowledge base, set up a separate data migration for each one.
Additionally, the Migration Wizard allows you to create groups, agents, and custom fields for tickets, organizations, and customers.
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there are a few options to migrate data from one instance to another.
In the following article you can find more details on how to go about it:
How can I migrate information from another platform into Zendesk?