For many Zendesk accounts, attachments, especially large media files like videos, PDFs, or high-resolution images, can quickly take up a lot of storage. This can slow down searches, make reporting less accurate, and complicate overall data management.
One way to handle this efficiently is to delete attachments in bulk while keeping the ticket content intact. The GDPR Compliance tool makes this possible and, importantly, lets you filter exactly what to delete:
- Attachment preferences: Choose whether to remove all attachments or skip inline ones, like embedded images.
- File-type filtering: Target specific file types, for example, remove only videos or PDFs that take up the most space, while keeping smaller or essential files.
- Flexible scope: Process a single ticket, all tickets from a requester, or custom lists of tickets or users.
After the process, you can review the details, including how much storage was freed and which tickets were affected.
This approach makes it simple to manage storage, maintain ticket history, and stay compliant with data retention policies, all without manual deletion.