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Ivan27
Ivan27
November 27, 2023
Question

How to interact with archived tickets?

  • November 27, 2023
  • 1 reply
  • 63 views

Hello there! :)

A new one here! 

I was faced with an interesting task. I was able to find archived tickets from one of the employees from May to August. They appeared in front of me as a list.

My task is to open each one and check the Supporter’s answer.
Or rather, pass on a list of these tickets to your other employees.

Please tell me, can I somehow interact with these tickets? For example, download a table with links to these tickets, in order to pass this table to the support team, so that they can check by following the links from ticket to ticket, and so that they record the information.

Thanks a lot!!!

    1 reply

    G
    Gabriel32Employee
    Employee
    November 29, 2023
    Hi Ivan,
     
    Using the native advance search, I'm afraid it is not possible to export this ticket data into a spreadsheet or CSV table. However, I believe that our "Advanced Search app" from the Zendesk Marketplace will help you achieve your goal since the app is a tool for building complex search queries against tickets in Zendesk Support, and the result can be exported as a CSV file.
     

    You can learn more about the app in the following article:
     
    ➡ Installing and using the Advanced Search app
     
    Also, for the interactive or clickable ticket ID links, I'm afraid the exported table will only display the ticket ID as a text unfortunately. For reference, please see sample screenshot below:
     

    I hope that helps. Thank you!
     
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