Question

Hyperlinks in tickets is wrong

Hi!

The link in blue is wrong. Its pointed to zendesk wheras we would have it changed to our 3pl system. How can i change this?

Community Expert

Zendesk automagically hyperlinks a number prefixed by a hash symbol "#", expecting that this is a ticket ID.

However, when I hyperlink such a message, the link I set was preserved.
Is the external hyperlink you are expecting set from the sending end?

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