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Nikki13
Nikki13
February 24, 2022
Question

In Ticket View, hide left-hand sidebar

  • February 24, 2022
  • 8 replies
  • 87 views

I will admit it, I'm getting older, and my eyesight is getting worse! Also, I just got a laptop with a smaller screen. Point is: I've been increasing my Zoom level to read things better.

In the Ticket view, this increases the sidebars too (right & left), which reduces the amount of ticket text I can actually see. I can hide the right one, but I don't believe I can hide the left one. Note: I CAN hide it in the Ticket List view, but not the individual Ticket view.

Please tell me I'm wrong and there's a way to hide it. :) 

    8 replies

    ZZ59
    ZZ59
    March 2, 2022

    Nikki

    LOL! I believe you are correct and know the feeling. 

     

    A
    Audrey15
    April 5, 2022

    Thanks for making this. I'd very much like this, too. Since the Ticket List view is collapsible it makes this request very appealing. 

    My primary use case is putting two windows next to each other in a monitor. The left-hand sidebar takes up real estate that I do not need to look at the entire time I'm in the ticket. (Sometimes those two windows are both individual tickets. Sometimes it's the same individual ticket because the correspondence is long.) I'll try to hide parts of the right window behind the left window. This only works in spurts because I would interact with one of the windows. And I'll let the left window hang over the edge so I get more real estate.

    Nikki13
    Nikki13Author
    April 6, 2022

    Yay! They released this feature!
    https://support.zendesk.com/hc/en-us/articles/4418444462618

    The left-side bar is resizable and even hide-able! <3 

      A
      Audrey15
      April 6, 2022

      Hooray, thanks!

      Dmitry21
      Dmitry21
      April 3, 2023

      I am working a lot with the keyboard. My 13'' display has little space to display the ticket, while other panes take up the space. Is it possible from the keyboard by a shortcut to hide/unhide left and right panes, i.e. by keys '[' for the left and ']' for the right panes?

      C
      Christine17Employee
      Employee
      April 4, 2023
      Hi Dmitry,

      To quickly hide or show the panel, click the Hide panel (<) icon or Show panel (>) icon that appears when you hover your mouse pointer over the panel border.



      Currently, there are no available keyboard shortcuts to hide/show the panel. 

      Though I agree with you that it's a great feature to have. Our product managers actively monitor feedback threads, and posts with high user engagements are ultimately flagged for roadmap planning. 

      Thanks,
      Christine
        Elizabeth19
        Elizabeth19
        March 4, 2024

        Is there a way from hiding the right-hand panel when viewing a ticket?

        For all agents?

        Thanks!  Elizabeth

        Ivan33
        Ivan33Employee
        Employee
        March 5, 2024
        Hi Elizabeth Cochran, 
         
         
        Thanks for reaching out! Yup when you are not focused on the context panel itself it is collapsed. Once you clicked items from it then that is the time that it will open. This is the same behavior as to all agents on the account. You can also resize it. Please check this article for more information. 
         
         
        Hope that helps! 
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