Insert Date in Macro

Considering the suggestions that Carsten and Joel have provided here where you are manually calculating a UTC offset, I would suggest creating two version of the macro - one where the offset includes daylight savings time, and one where it doesn't. Then, your team would simply need to select the appropriate macro based on the time of year. It's not perfect because there is a chance that your agents might accidentally choose the wrong macro version, but the risk should be fairly small.

I have no idea exactly how this could work, but the only alternative I can think of would be to create an app and upload it to Zendesk, and have the app systematically determine the right time based on the timezone you are in at the time you request the ticket update. Though an app could possibly lower the odds of the wrong time going out from accidental macro selection, there would be more up-front time/resources invested in the app creation and ongoing maintenance. 

Hello,

I really like this insert date function.

I have a question for you regarding adding a FUTURE date. We have a 30 day free trial of our software and I've used the string to achieve the start date (today's date) but how would I adjust the string to capture 30 days from today's date?

Tiffany

I was able to generate a future date on this thread.

That same logic should work for you.

We have a custom date field on our Organization Object

I can get this to populate with a macro using the field placeholder - {{ticket.organization.custom_fields.last_upgrade}}

However the output format includes the Date and Time - e.g. 2018-12-09 00:00:00 +0000

Is there a way to format this to just output the date?

Jeff

You can control the format of the date like this:

{{ticket.organization.custom_fields.last_upgrade | date: "%-d %B %Y" }}

.. to give: 14 January 2019

You can find the formatting codes here.

Graeme - THANKS!

Is it possible to echo the name of the current month in the user's language?

I've done it thanks to your hints. It's a beast of a string but it works.

excerpt for german:

{% assign mon = 'now' | date: "%B" %}{% case mon %}{% when 'January' %}**Januar**{% when 'February' %}**Februar** [...] {% else %}Monat{% endcase %} bla

It must be possible to use some more if/then/or to divide different user languages in only one dynamic content placeholder but I'm fine with it now. Thank you.