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Matthew14
Matthew14
Contributor
October 21, 2021
Question

Inserting forms inside other forms

  • October 21, 2021
  • 2 replies
  • 26 views

How can I insert a form into another form?

I have a new form A for end users in audience A. However, its traffic funnel would also capture audiences B & C. When an end user answers a question that indicates they are in either B or C (rather than A), I want them to fill out the forms for their respective audience.

I can create form A by cloning form B OR C and working my way up with B OR C embedded further down the tree. Can I copy the tree and logic wholesale of both forms B AND C and transplant them into the tree of form A?

In other words, can I create a snippet / stub from an existing form and insert them at end points of another form?

2 replies

Michael230
Michael230
November 6, 2023

Hello - is this a great question and not seeing any responses. Any guidance from ZD Support here?

    Mike53
    Mike53Employee
    Employee
    November 29, 2023
    Hi There!

    The closest to your use case would be to create a custom form using our Zendesk APIs: Building a custom ticket form with the Ticketing API

    You'll be able to use your Zendesk fields when creating a custom ticket form, you'll then be able to proceed with your use case.
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