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Question

Interaction history pane bugged — cannot scroll

  • October 13, 2025
  • 1 reply
  • 1 view

B95

There should be a scroll bar here that has since gone missing over the weekend:

We have made no changes to our Zendesk instance. Have also disabled custom sidebar apps and the problem persists.  This seems to be a bug recently introduced by a Zendesk change. 

1 reply

Audrey14
  • Employee
  • October 14, 2025

Hi @b95 welcome to our Community! 

Apologies for the trouble as it seems we had an incident yesterday where the interaction history within the customer context panel is not allowing users to scroll.

A fix for this has been deployed already and should be resolved by now. May I confirm if you are still experiencing issues as of today? Thanks!