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Elizabeth17
Newcomer
March 4, 2024
Question

Is there a way to filter a dropdown on a form

  • March 4, 2024
  • 3 replies
  • 31 views

Hello, 

We have a dropdown with sub levels and we would like to filter the dropdown based on the form. 

For instance, if I have a dropdown With the values :

Level 1

  •    sublevel 1.1
  •     sublevel 1.2

Level 2

  • sublevel 2.1
  • sublevel 2.2

I want to only display level 1 for the form A, level 2 for the form B and all the items for the form C.

We want to keep the same field because in the report we won't need to make the distinction.

 

    3 replies

    Shawna James
    Shawna JamesCommunity Manager
    Community Manager
    March 5, 2024
    Hello Elizabeth! We moved this post to the Q&A for better visibility in our Community. Thank you for your question!
    G
    Graham17
    March 5, 2024

    Hi Elizabeth,

    Can I just clarify the type of field(s) you have in place for your levels.

    Is this implemented with a single dropdown configured with nesting Level1::Sublevel 1.1

    or

    Do you have a Dropdown for Level 1 another for Level 2?

    Is the ideal field structure two fields: (1) Level (2) Sub-level i.e. one common Sub-level field to make it way easier to report and configure any Zendesk business rules.

    Thanks,  Graham

     

     

     

     

    James101
    James101Employee
    Employee
    March 8, 2024
    Hello Elizabeth,
     
    Following up on Graham's response, if your drop-down field is configured as a single nested drop-down field, then unfortunately, we can't change the values of that field dynamically based on another ticket field.
     
    However, if it's a separate drop-down field, you can set up conditional ticket fields.
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