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Davis12
Davis12
October 19, 2021
Question

Links aren't working in Trigger Response to Emails

  • October 19, 2021
  • 15 replies
  • 74 views

Hi,

We have added the following <a href=""></a> tags to our trigger body (auto response trigger) and the hyperlink is not clickable or anything, it is just plain text. Please assist?

<a href="www.google.com">text here</a>

15 replies

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G
Gab11Employee
Employee
December 4, 2023
Hi Andres, 
 
You'll have to locate the notification trigger or automation and select Edit. Then modify the action or actions as needed.
 
The following placeholders insert ticket links in the email body: {{ticket.link}} or {{ticket.id}}. 
 
For information on working with placeholders, see Using placeholders.
A
Andres12
December 5, 2023

Thanks @gab11 I will give it a shot. 

Aran
Aran
December 10, 2023

Same issue as @ivan45, can't find the option to enable rich content and the links are all unclickable at the moment.

Dane13
Dane13Employee
Employee
December 12, 2023
Hi Aran,

Please contact our support directly for us to further check this behavior.
Aran
Aran
December 27, 2023

@dane13 Thanks, contacted and resolved. Also updating how it was resolved:
Apparently the best way is re-type the whole code again or copy pasting the html into Notepad before pasting it to Zendesk. The reason of the issue (in my instance) is because some strange and weird code was attached to the link when copy pasting, which on the user end (our end) will seem normal.

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