Hi There,
We're experiencing a glitch where macros are being applied multiple times from a single selection. When this occurs the macro is duplicated several times, one underneath another.
It occurs at random and doesn't just affect specific macros.
Question
Macros apply to tickets mutiple times
We are experiencing the same thing in an incognito and standard Chrome browser. This issue exposes us to a potential breach and we've been on chat support with an agent for over an hour. They have validated this is a bug. We need this fixed asap.
- Community Manager
HEy Adam, it looks like your ticket has been escalated to our engineering team so they will continue working with you there to get this issue resolved.
Appreciate you brining this to our attention!
Appreciate you brining this to our attention!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
It's possible that there's a browser extension that is causing this issue so it may be worth testing from a private browser or Incognito window for a bit to see if you can replicate this.
I've done some testing in my own account to see if there's a potential bug but wasn't receiving any duplicate results.
If you continue to experience issues let me know so we can look into this further for you.
Thanks!