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E
Ed10011
July 12, 2022
Question

Macros apply to tickets mutiple times

  • July 12, 2022
  • 4 replies
  • 21 views

Hi There,

We're experiencing a glitch where macros are being applied multiple times from a single selection. When this occurs the macro is duplicated several times, one underneath another.

It occurs at random and doesn't just affect specific macros.

4 replies

Brett Bowser
Brett BowserCommunity Manager
Community Manager
July 12, 2022
Hey Ed,
 
It's possible that there's a browser extension that is causing this issue so it may be worth testing from a private browser or Incognito window for a bit to see if you can replicate this.
 
I've done some testing in my own account to see if there's a potential bug but wasn't receiving any duplicate results.
 
If you continue to experience issues let me know so we can look into this further for you.
 
Thanks!
Adam62
Adam62
December 9, 2023

We are experiencing the same thing in an incognito and standard Chrome browser. This issue exposes us to a potential breach and we've been on chat support with an agent for over an hour. They have validated this is a bug. We need this fixed asap. 

    Adam62
    Adam62
    December 9, 2023

      Brett Bowser
      Brett BowserCommunity Manager
      Community Manager
      December 11, 2023
      HEy Adam, it looks like your ticket has been escalated to our engineering team so they will continue working with you there to get this issue resolved.
       
      Appreciate you brining this to our attention!
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