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Søren14
Søren14
November 1, 2023
Question

Madatory fields when assigning a ticket to another agent.

  • November 1, 2023
  • 1 reply
  • 29 views

Hello,

I cannot find the setting where I change which fields are mandatory before the ticket can be assigned to another agent.

The fields are: Type, Priority, Subject etc.

Thx in advance !

1 reply

A
ArianneEmployee
Employee
November 2, 2023

Hi @søren14,

You can create a trigger that resets the assignee back to blank or unassigned if specific custom fields are null/empty when re-assigning a ticket to an agent. Here's a sample draft I created:

Terms & ConditionsAccessibility statement