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Question

Merging tickets by clicking on the ticket number

  • November 7, 2022
  • 2 replies
  • 4 views

Amitai

When clicking on "merge ticket", I'm getting a list of suggested options.

However, to merge, I need to type the ticket number (or copy/paste it) to the Merge field.

Why isn't the ticket number a button that will just merge the tickets together?

 

2 replies

  • November 7, 2022

The ticket number isn't a button, but the blue text (the subject line) is a link that will merge the tickets. 


Amitai
  • Author
  • November 7, 2022

Thank you for the quick reply!