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Kevin45
Kevin45
October 3, 2023
Question

Possible to create a macro with drop down menu within ticket comment?

  • October 3, 2023
  • 1 reply
  • 32 views

HI all, just wondering would it be possible to create a macro with a drop down menu with say predetermined sentences within a ticket itself. I.e say I'm adding a macro could the macro contain a menu with multiple sentences/inputs that the user could then select from? Screenshot below as example if what I'm trying to say.    

Thanks all,

Kevin.

    1 reply

    Ivan33
    Ivan33Employee
    Employee
    October 7, 2023
    Hi Kevin,
     
    Good day! That would be a good feature to be added in the future, but unfortunately this is not possible to achieve using Macros.
     
    These are some of the workflows that can be done via Macros,
     
     
    I would encourage you to send a product feedback for our Product Managers to review. 
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